Title: Privacy Policy
Permalink / Slug: privacy-policy
Meta Title: Privacy Policy | Eazobot
Meta Tags:
Eazobot, Privacy Policy, AI Chatbot, Customer Support, AI Customer Service, SaaS Platform, Chatbot Platform, Data Protection, User Privacy, Customer Data, AI Support
Meta Description:
Read Eazobot’s Privacy Policy to understand how we collect, use, store, protect, and process your personal data, customer conversations, chatbot data, uploaded content, subscriptions, payments, and integrations.
Welcome to Eazobot.
This Privacy Policy explains how Eazobot collects, uses, stores, shares, protects, and processes personal data and other information when you access our website, create an account, use our AI chatbot platform, subscribe to our services, interact with our support team, or use any related tools, dashboards, integrations, APIs, widgets, or services.
By using Eazobot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website, platform, or services.
For the purposes of this Privacy Policy:
Eazobot / We / Us / Our refers to Eazobot and/or the legal entity operating the platform: [Legal Company Name].
Platform / Website / Service refers to the Eazobot website, dashboard, AI chatbot tools, embedded widgets, applications, integrations, APIs, webhooks, and related services.
User / Customer / You refers to any person, business, store, organization, or entity that accesses, registers, subscribes to, or uses Eazobot.
End User / Visitor refers to any person who interacts with a chatbot, widget, website, or support tool created or managed by an Eazobot customer.
Personal Data refers to any information that can identify an individual directly or indirectly, such as name, email address, phone number, IP address, account details, conversation data, billing information, or online identifiers.
Customer Data refers to all data, files, documents, website content, chatbot training materials, conversations, FAQs, knowledge base content, and information uploaded, entered, generated, or processed by a user through the platform.
AI Chatbot Data refers to prompts, questions, answers, training data, chatbot responses, conversation history, knowledge base content, and related automated support interactions.
We may collect different types of information depending on how you use Eazobot.
When you create an account or register on the platform, we may collect:
Full name.
Business name.
Email address.
Phone number.
Country or region.
Website URL.
Login credentials.
Account settings.
Subscription plan details.
Team member information if added to your account.
To provide our services properly, we may collect business-related information such as:
Company name.
Industry or business type.
Website or online store details.
Product or service information.
Customer support information.
FAQs and knowledge base content.
Shipping, return, refund, or business policies.
Store or platform integration information.
When your chatbot is used, we may process data such as:
Questions submitted by visitors.
Chatbot responses.
Conversation history.
Visitor messages.
Support requests.
Time and date of conversations.
Chatbot performance data.
Language preferences.
Metadata related to conversations.
Depending on your setup, conversations may include personal data shared by your customers or website visitors.
You may upload or connect content to train your chatbot, including:
PDF files.
Text documents.
Website pages.
FAQs.
Product information.
Business policies.
Knowledge base articles.
Customer service scripts.
Other files or data used to improve chatbot responses.
You are responsible for ensuring that you have the legal right to upload, use, and process this content.
When you subscribe to a paid plan, we may collect or process billing-related information such as:
Billing name.
Billing email.
Billing address.
Invoice details.
Payment status.
Subscription plan.
Transaction records.
Tax or VAT information where applicable.
Payment card details may be processed by third-party payment gateways. We do not store full credit card details unless clearly stated and handled through secure payment providers.
When you access or use the platform, we may collect technical information such as:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Login history.
Session data.
Referring URLs.
Cookies and similar technologies.
Error logs.
System activity.
Feature usage.
API usage.
Integration activity.
When you contact us for support, inquiries, sales, or feedback, we may collect:
Name.
Email address.
Phone number.
Message content.
Support ticket details.
Attachments you provide.
Communication history.
Feedback or survey responses.
We use the information we collect for purposes including:
Creating and managing your account.
Providing access to the Eazobot platform.
Operating AI chatbot services.
Training and improving chatbot responses based on your provided data.
Processing customer conversations through your chatbot.
Managing subscriptions, billing, invoices, and payments.
Providing technical support and customer service.
Improving platform performance, reliability, and security.
Developing new features and improving existing services.
Monitoring usage limits and preventing abuse.
Troubleshooting bugs, errors, and service issues.
Sending service-related notifications.
Sending product updates, offers, or marketing communications where permitted.
Preventing fraud, unauthorized access, spam, and misuse.
Complying with legal, regulatory, accounting, and tax obligations.
Enforcing our Terms and Conditions and other policies.
Eazobot uses artificial intelligence technologies to generate chatbot responses, process support conversations, and automate customer service interactions.
When using our AI chatbot services, you acknowledge that:
Data submitted to the chatbot may be processed to generate responses.
Uploaded training data may be used to improve your chatbot’s accuracy.
Chatbot conversations may be stored for review, analytics, support, and service improvement.
AI-generated responses may not always be accurate, complete, or suitable for every situation.
You are responsible for reviewing chatbot configuration, training content, and responses before using the chatbot publicly.
You should not upload sensitive personal data unless you have a valid legal basis and proper authorization.
We do not sell your chatbot training data or customer conversations to advertisers.
Where applicable data protection laws require a legal basis for processing personal data, we may process data based on one or more of the following grounds:
Consent: When you or your end users have given consent.
Contractual Necessity: When processing is required to provide the services you requested.
Legitimate Interests: To operate, improve, secure, and protect our services.
Legal Obligation: To comply with laws, regulations, tax, accounting, or legal requirements.
Business Operations: To manage billing, support, security, fraud prevention, and platform functionality.
Eazobot may use cookies and similar technologies to improve user experience, analyze website performance, remember preferences, and secure the platform.
Cookies may be used for:
Login sessions.
Security verification.
Remembering user preferences.
Website analytics.
Performance monitoring.
Marketing or retargeting, where applicable.
Improving platform functionality.
You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of the website or platform.
We do not sell your personal data.
We may share information only when necessary and in limited cases, including:
We may share data with trusted third-party service providers who help us operate the platform, such as:
Hosting providers.
Cloud infrastructure providers.
AI technology providers.
Payment gateways.
Email delivery services.
Analytics providers.
Customer support tools.
Security and monitoring services.
Messaging or communication providers.
These providers may only access data as needed to perform services on our behalf.
We may disclose information if required to:
Comply with applicable laws.
Respond to legal requests.
Protect our legal rights.
Prevent fraud or abuse.
Investigate security incidents.
Enforce our Terms and Conditions.
Protect users, customers, or the public.
If Eazobot is involved in a merger, acquisition, restructuring, investment, sale of assets, or business transfer, user data may be transferred as part of that transaction, subject to reasonable confidentiality and data protection measures.
We may share your information with third parties when you instruct us to do so or provide your consent, such as when connecting integrations or external services.
Eazobot may allow you to connect with third-party services, platforms, websites, e-commerce systems, APIs, webhooks, payment providers, messaging tools, or external applications.
When you connect third-party integrations:
Data may be exchanged between Eazobot and the third-party service.
The third-party service may process your data according to its own privacy policy and terms.
We are not responsible for the privacy practices, security, or policies of third-party platforms.
You are responsible for ensuring that your use of integrations complies with applicable laws and third-party terms.
You should review the privacy policies of any third-party services you connect to Eazobot.
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Security measures may include:
Secure servers.
Access controls.
Authentication systems.
Encryption where appropriate.
Monitoring and logging.
Backup systems.
Restricted administrative access.
Security updates and maintenance.
However, no online platform, data transmission, or electronic storage system can be guaranteed to be 100% secure. You are also responsible for protecting your account credentials and controlling access to your account.
We retain personal data and customer data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain backups, and improve platform security.
Retention periods may depend on:
Account status.
Subscription status.
Legal requirements.
Billing and tax obligations.
Backup cycles.
Security and fraud prevention needs.
Support and dispute resolution requirements.
After account cancellation or termination, some data may be deleted, archived, or retained for a limited period depending on operational, legal, accounting, or security requirements.
You may request deletion of your account data by contacting us through our official support channels.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize applicable data, unless we are required or permitted to retain it for:
Legal compliance.
Tax or accounting records.
Fraud prevention.
Security investigations.
Dispute resolution.
Backup restoration.
Enforcement of agreements.
Deletion from backup systems may take additional time due to technical backup cycles.
If you use Eazobot to interact with your customers, website visitors, or end users, you are responsible for:
Informing your customers that a chatbot or automated support tool may be used.
Providing your own privacy notice where required.
Obtaining consent from your users where legally required.
Ensuring that uploaded data and chatbot content are lawful and accurate.
Avoiding the upload of unnecessary sensitive personal data.
Responding to privacy requests from your customers where applicable.
Ensuring that your use of Eazobot complies with applicable privacy and data protection laws.
Managing access permissions for your team members.
When an end user interacts with a chatbot created by an Eazobot customer, the customer is generally responsible for determining how that end-user data is collected and used.
Eazobot processes such data to provide chatbot and support automation services to the customer.
End users should contact the business or website owner directly for requests related to:
Access to conversation records.
Correction of personal data.
Deletion of personal data.
Objection to processing.
Marketing preferences.
Data privacy complaints related to that business.
Depending on our hosting providers, service providers, and business operations, your data may be processed or stored in countries other than your country of residence.
When data is transferred internationally, we take reasonable measures to ensure appropriate protection in accordance with applicable laws and industry practices.
By using Eazobot, you understand and agree that your data may be processed in locations where our systems, servers, partners, or service providers operate.
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict certain processing activities.
Object to certain types of processing.
Request a copy of your data.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
File a complaint with a relevant data protection authority.
To exercise these rights, please contact us using the contact details provided in this policy.
We may need to verify your identity before processing certain requests.
We may send you service updates, product news, promotional offers, educational content, or marketing communications if permitted by law or if you have opted in.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Please note that even if you opt out of marketing messages, we may still send you important service-related communications, such as account notices, security alerts, billing information, or changes to our policies.
Eazobot is not intended for use by children under the age of 18.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without proper consent, we will take reasonable steps to delete such information.
If you believe that a child has provided us with personal data, please contact us immediately.
You should avoid uploading or collecting sensitive personal data through Eazobot unless it is strictly necessary and you have a valid legal basis to do so.
Sensitive personal data may include:
Health information.
Financial account details.
Government identification numbers.
Biometric data.
Religious or political information.
Precise location data.
Data about minors.
Any other data classified as sensitive under applicable laws.
You are responsible for ensuring that any sensitive data you process through the platform is handled lawfully and securely.
Payments may be processed through third-party payment providers.
We may receive limited payment-related information such as transaction status, payment reference, billing details, invoice status, and subscription status.
We do not intentionally store full payment card numbers unless handled through a secure and compliant payment provider.
Your payment information is subject to the privacy policy and security practices of the relevant payment provider.
We may use analytics and monitoring tools to understand how users interact with our website and platform, improve performance, identify technical issues, and enhance user experience.
Analytics data may include:
Pages visited.
Click behavior.
Session duration.
Browser and device information.
Feature usage.
Error reports.
Performance logs.
This information helps us improve Eazobot and maintain a reliable service.
To protect the platform, users, and customer data, we may collect and analyze security-related information such as:
Login attempts.
IP addresses.
Suspicious activity.
API activity.
Error logs.
Abuse reports.
Unauthorized access attempts.
Account activity history.
This information may be used to detect, prevent, and respond to fraud, abuse, technical problems, and security incidents.
If we become aware of a data breach that may affect your personal data or customer data, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, we will notify affected users, customers, or relevant authorities within the required timeframe.
Our website or platform may contain links to external websites or third-party services.
We are not responsible for the content, privacy practices, security, or policies of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit or services you connect to Eazobot.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.
When we update this policy, we will revise the “Last Updated” date below.
Your continued use of Eazobot after any changes means that you accept the updated Privacy Policy.
If the changes are material, we may provide additional notice through the platform, email, or other appropriate means.
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, you may contact us using the details below:
Platform Name: Eazobot
Legal Company Name: [Legal Company Name]
Email Address: [Official Email Address]
Website: https://eazobot.com
Phone Number: [Phone Number, if available]
Business Address: [Official Address, if available]
This Privacy Policy was last updated on: [Insert Last Updated Date]
By continuing to use Eazobot after this date, you acknowledge and agree to the current version of this Privacy Policy.