Welcome to Eazobot.
These Terms and Conditions govern your access to and use of the Eazobot website, platform, services, applications, dashboards, chatbot tools, AI-powered support features, embedded widgets, integrations, APIs, webhooks, and any related services provided by Eazobot.
By accessing our website, creating an account, subscribing to any plan, or using any part of our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not use the platform or any of our services.
For the purpose of these Terms and Conditions, the following terms shall have the meanings set out below:
Platform / Website / Service: Refers to Eazobot and all related digital services, tools, applications, dashboards, widgets, integrations, and features.
We / Us / Our: Refers to Eazobot and/or the legal entity operating the platform, [Legal Company Name].
User / Customer / You: Refers to any person, company, store, organization, or entity that accesses, registers, subscribes to, or uses the platform.
Account: Refers to the user account created to access and manage services through the Eazobot dashboard.
Chatbot: Refers to the AI-powered chatbot or automated conversation tool created, trained, or managed through the platform.
Data: Refers to any information, files, documents, messages, questions, answers, customer information, training materials, knowledge base content, or any other content uploaded, entered, processed, or generated through the platform.
Integrations: Refers to any technical connection between Eazobot and third-party websites, platforms, e-commerce systems, APIs, webhooks, messaging tools, email services, or any other external services.
By using Eazobot, you agree to comply with these Terms and Conditions, our Privacy Policy, and any additional policies or guidelines published on the platform.
We reserve the right to update, modify, or replace these Terms at any time. Any updated version will be published on this page. Your continued use of the platform after any changes means that you accept the updated Terms.
Eazobot provides digital tools designed to help businesses, online stores, service providers, and organizations improve customer support and communication through AI-powered automation.
Our services may include, but are not limited to:
Creating AI-powered chatbots.
Training chatbots using business information.
Managing customer conversations and inquiries.
Building FAQs and knowledge base content.
Embedding chatbots into websites or online stores.
Supporting integrations with third-party platforms and services.
Improving response speed and reducing manual support workload.
Providing analytics, performance tracking, and reporting tools depending on the selected plan.
The features available to you may vary depending on your subscription plan, package, or service agreement.
By using Eazobot, you confirm and agree that:
You are at least 18 years old, or you are using the platform on behalf of a legal entity that you are authorized to represent.
All information you provide is accurate, complete, and up to date.
You have the legal authority to create an account and use the services.
You will use the platform only for lawful purposes.
You will not use the platform in a way that violates applicable laws, regulations, or third-party rights.
To access certain features of the platform, you may be required to create an account and provide information such as your name, email address, phone number, business name, website URL, billing details, and subscription information.
You are responsible for:
Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Notifying us immediately if you suspect unauthorized access to your account.
Keeping your account information accurate and updated.
Eazobot shall not be responsible for any loss or damage resulting from your failure to protect your account credentials.
You agree to use the platform in a fair, lawful, and responsible manner.
You must not use Eazobot to:
Publish, upload, or distribute illegal, offensive, misleading, fraudulent, or harmful content.
Impersonate any person, company, or organization.
Send spam, unauthorized messages, or abusive communications.
Upload viruses, malware, harmful code, or malicious files.
Attempt to hack, disrupt, overload, or damage the platform.
Collect personal data without proper legal basis or consent.
Use the service for activities that violate local or international laws.
Copy, resell, sublicense, or redistribute the service without our written approval.
Access or attempt to access accounts, systems, or data belonging to other users.
Misuse AI features for harmful, deceptive, illegal, or abusive purposes.
We reserve the right to suspend, restrict, or terminate your account if you violate these Terms.
Some Eazobot services rely on artificial intelligence technologies to process questions and generate responses based on the information, instructions, documents, or training data provided by you.
You acknowledge and agree that:
AI-generated responses may sometimes be inaccurate, incomplete, outdated, or inappropriate.
You are responsible for reviewing, testing, and configuring your chatbot before making it available to your customers.
You are responsible for the information and training data provided to the chatbot.
You are responsible for any responses, messages, or content displayed to your customers through your chatbot.
AI-generated responses do not constitute legal, medical, financial, professional, or expert advice unless reviewed and approved by a qualified professional.
You should not rely solely on AI-generated responses for sensitive, critical, or high-risk decisions.
The quality of chatbot responses depends on the quality, accuracy, and completeness of the data provided by you.
Eazobot works continuously to improve service quality, but we do not guarantee that all AI-generated responses will be 100% accurate or error-free.
The platform may allow you to upload, enter, or connect content to train your chatbot, including but not limited to FAQs, PDF files, website pages, product information, shipping policies, return policies, business information, and other knowledge base materials.
You confirm that:
You have the legal right to upload and use such content.
Your content does not violate any intellectual property rights, privacy rights, or third-party rights.
You will not upload confidential, restricted, or sensitive data unless you are authorized to do so.
You are fully responsible for the accuracy and legality of the content you provide.
You grant Eazobot a limited license to use, process, store, and display such content only for the purpose of providing, operating, and improving the service.
We reserve the right to remove or reject any content that violates these Terms or may harm the platform, other users, or third parties.
Eazobot may allow you to integrate chatbots or related services with websites, online stores, third-party platforms, APIs, webhooks, plugins, or embedded scripts.
You acknowledge that:
Successful integration may depend on your website, hosting environment, platform settings, or third-party service provider.
Third-party platforms may change their policies, APIs, codes, restrictions, or technical requirements at any time.
We are not responsible for issues caused by third-party platforms, external plugins, hosting providers, or website configurations.
You are responsible for ensuring that your use of integrations complies with the terms and policies of third-party platforms.
Some integrations may require additional technical setup, customization, or support from your own technical team.
We may provide integration instructions and support where possible, but we do not guarantee that every integration will work on every platform, website, or environment without additional configuration.
Eazobot may offer free, trial, paid, monthly, yearly, or custom subscription plans.
Each plan may differ based on:
Number of chatbots.
Number of conversations or messages.
Number of team members.
Data storage limits.
File upload limits.
Number of websites or domains.
Support level.
Available integrations.
Analytics and reporting features.
Advanced AI features.
We reserve the right to change, update, limit, replace, or discontinue any plan, feature, or pricing structure at any time.
Eazobot may provide a free trial or limited trial access to certain services.
During the trial period:
Some features may be limited or restricted.
We may modify or end the trial offer at any time.
After the trial period ends, you may be required to subscribe to a paid plan to continue using the service.
You must not create multiple accounts to abuse free trials or promotional offers.
If you subscribe to a paid plan, you agree to pay all applicable fees shown on the pricing page, invoice, checkout page, or service agreement.
Available payment methods may include, depending on your country and our payment settings:
Credit or debit cards.
Bank transfer.
Online payment gateways.
Any other payment method made available by Eazobot.
You are responsible for:
Providing accurate billing and payment information.
Paying subscription fees on time.
Paying any bank charges, transfer fees, taxes, or additional fees where applicable.
Monitoring your subscription, invoices, and billing status through your account.
If payment fails or remains overdue, we may suspend, restrict, or terminate your access to the service until payment is completed.
Subscription fees and service charges may be subject to taxes, VAT, government charges, or other applicable fees depending on your country or jurisdiction.
Unless clearly stated otherwise, prices may not include taxes or additional charges. You are responsible for paying any taxes or fees required by applicable laws.
You may cancel your subscription through your account settings or by contacting our support team, depending on the available cancellation method.
After cancellation:
You may continue to access the paid service until the end of the current billing cycle.
Automatic renewal may be stopped if applicable.
Access to paid features may be restricted after your subscription ends.
Some account data may be retained for a limited period for operational, legal, security, or backup purposes.
Refund requests are subject to Eazobot’s refund policy and applicable laws.
In general, subscription fees are non-refundable once the service has been activated or used, unless otherwise required by law or approved by us.
Refunds may be considered in cases such as:
A major technical issue caused by Eazobot that prevents complete use of the service.
An incorrect charge.
Duplicate payment.
Failure to activate the service due to an issue on our side.
Refunds will generally not apply in cases such as:
Not using the service after subscribing.
Changing your mind after payment.
Incorrect chatbot setup by the user.
Issues caused by third-party platforms, websites, or services.
Violation of these Terms by the user.
Refund requests must be submitted through our official contact channels and must include the reason for the request, account details, and invoice information.
You may upgrade or downgrade your subscription plan according to the options available on the platform.
When upgrading, the new fees may be applied immediately or calculated proportionally depending on the billing system.
When downgrading, you may lose access to certain features, higher limits, stored data, integrations, or advanced tools. You may need to reduce your usage or remove certain data to comply with the limits of the lower plan.
To maintain service quality and stability for all users, Eazobot may apply fair usage limits, including limits on messages, conversations, file sizes, storage, API requests, processing capacity, chatbot training volume, or server usage.
If your usage exceeds normal or fair usage limits, or negatively affects the platform, we may:
Notify you of the excessive usage.
Temporarily restrict certain features.
Ask you to upgrade your plan.
Suspend the service in cases of abuse or harmful usage.
Eazobot may provide technical support through available channels such as email, support forms, tickets, chat, or any other method announced on the platform.
Support level and response time may vary depending on your subscription plan.
Technical support may include:
Assistance with account setup.
Guidance on chatbot installation.
Help with platform-related technical issues.
General instructions on using available features.
Basic troubleshooting for supported integrations.
Unless agreed separately, technical support does not include:
Developing or modifying your website.
Custom coding for external systems.
Managing your online store.
Writing full business content on your behalf.
Advanced setup inside third-party platforms.
Consulting, operational, or business management services outside the platform scope.
We aim to provide a stable and reliable service, but we do not guarantee that the platform will always be available, uninterrupted, secure, or error-free.
The service may be temporarily unavailable due to:
Scheduled maintenance.
System updates.
Technical issues.
Hosting or network failures.
Third-party service outages.
Security incidents.
Events beyond our reasonable control.
We will try to minimize downtime where possible, but Eazobot shall not be liable for any direct or indirect losses resulting from service interruptions, delays, or performance issues.
We take reasonable technical and organizational measures to protect the platform and user data from unauthorized access, loss, misuse, or damage. However, no electronic system or online service can be guaranteed to be 100% secure.
You are responsible for:
Using a strong password.
Keeping your login details confidential.
Not sharing account access with unauthorized persons.
Managing permissions for your team members.
Monitoring account activity.
Notifying us immediately if you suspect unauthorized access or a security breach.
Eazobot shall not be responsible for losses resulting from your failure to secure your account or credentials.
Your use of Eazobot is also governed by our Privacy Policy, which explains how we collect, use, store, process, and protect personal data.
By using the platform, you agree to our Privacy Policy.
You are responsible for ensuring that your use of the platform complies with all applicable privacy and data protection laws, especially if you collect, process, or store data from your own customers, website visitors, or users.
The platform may process conversations and data exchanged between your chatbot and your website visitors, customers, or end users.
You acknowledge that you are responsible for:
Informing your customers when a chatbot or automated system is being used, where required.
Obtaining necessary consent for collecting or processing personal data.
Ensuring that conversation content complies with applicable laws.
Managing your customer data legally and securely.
Responding to customer requests related to their personal data where applicable.
You must not use the platform to collect sensitive personal data unless you have a valid legal basis and proper consent where required.
All intellectual property rights related to Eazobot, including software, code, design, interface, branding, logos, trademarks, content, databases, workflows, documentation, and platform technology, are owned by or licensed to Eazobot.
You must not:
Copy, modify, reproduce, resell, or redistribute the platform.
Reverse engineer, decompile, or attempt to extract source code.
Use our brand, logo, or trademarks without written permission.
Create a competing service based on direct copying of the platform.
Remove any copyright, trademark, or ownership notices.
You retain ownership of the content and data you upload to your account. However, you grant Eazobot a limited license to use, process, store, and display such content only as necessary to provide and improve the service.
Subject to your compliance with these Terms, Eazobot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your internal business purposes.
This license does not give you ownership of the platform, its technology, software, branding, or intellectual property.
You must not use the platform to create, upload, distribute, support, or promote content involving:
Fraud, scams, phishing, or deception.
Hate speech, discrimination, or harassment.
Illegal sexual content or exploitation.
Threats, blackmail, or abuse.
Intellectual property infringement.
Sale or promotion of illegal products or services.
Harmful or dangerous instructions.
Collection of personal data without consent.
Any content that violates applicable laws, regulations, or public morals.
We reserve the right to remove prohibited content and suspend or terminate accounts involved in such activities.
Some features of Eazobot may rely on third-party services, including but not limited to AI providers, hosting providers, payment gateways, email services, messaging platforms, analytics tools, e-commerce platforms, APIs, and other external services.
You acknowledge that:
Third-party services may be subject to their own terms and privacy policies.
We do not control third-party services.
We are not responsible for the availability, accuracy, security, or performance of third-party services.
Changes, outages, or restrictions by third-party providers may affect some platform features.
If Eazobot provides access to APIs, webhooks, or developer tools, you agree to use them securely, lawfully, and in accordance with any technical documentation or usage limits provided.
You must not:
Send excessive requests that affect platform performance.
Share API keys or access credentials with unauthorized parties.
Use APIs to access data that you are not authorized to access.
Bypass usage limits, restrictions, or security controls.
Use APIs or webhooks for illegal, harmful, or abusive purposes.
We reserve the right to restrict, suspend, or revoke access to APIs or webhooks in cases of misuse or security risk.
We may suspend, restrict, or terminate your account or access to the service without prior notice if:
You violate these Terms.
You fail to pay applicable fees.
You misuse the platform.
You use the platform for illegal activities.
Your activity creates technical, security, legal, or operational risks.
We receive serious complaints related to your use of the service.
You attempt to hack, bypass, or manipulate the platform.
Account access may be restored if the issue is resolved, at our sole discretion.
You may stop using the platform at any time.
We may also terminate or discontinue your access to the service if you violate these Terms, fail to pay fees, or if we decide to discontinue a feature, plan, or service.
Upon termination:
You may lose access to your dashboard.
Your chatbot and embedded widget may stop working.
Your data may be deleted, archived, or retained according to our data retention policy.
Some information may remain stored for legal, accounting, backup, fraud prevention, or security purposes.
We may retain certain data for a limited period after subscription cancellation, account closure, or termination for purposes such as:
Backups.
Legal compliance.
Fraud prevention.
Dispute resolution.
Accounting records.
Security monitoring.
Service improvement.
You may request deletion of your data through our official support channels, subject to legal, operational, technical, or security limitations.
The platform and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that:
The service will always be error-free.
The service will operate without interruption.
AI-generated responses will always be accurate.
The platform will meet every business requirement.
Integrations will work with all websites or third-party platforms without issues.
Using the service will result in increased sales, improved customer satisfaction, cost reduction, or any specific business outcome.
You use the platform at your own risk.
To the maximum extent permitted by law, Eazobot, its owners, employees, partners, affiliates, and service providers shall not be liable for:
Indirect, incidental, special, or consequential damages.
Loss of profits, revenue, business, or opportunities.
Loss, corruption, or deletion of data.
Business interruption.
Inaccurate chatbot responses.
Errors caused by AI-generated content.
Failures or outages of third-party services.
Misuse of the platform by the user.
Any damage caused by relying solely on AI-generated outputs.
In all cases, our total liability, if any, shall not exceed the amount paid by you to Eazobot during the last one month before the event giving rise to the claim, unless otherwise required by applicable law.
You agree to indemnify and hold harmless Eazobot, its owners, employees, partners, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:
Your unlawful use of the platform.
Your violation of these Terms.
Your violation of third-party rights.
The content or data you upload, process, or use.
Your use of the chatbot with your customers or end users.
Your failure to comply with privacy, data protection, or consumer protection laws.
Eazobot does not guarantee any specific business results, including increased sales, higher conversion rates, reduced support costs, improved customer satisfaction, or revenue growth.
Actual results may vary depending on your business type, data quality, chatbot setup, website traffic, customer behavior, operational process, and marketing strategy.
Unless you request otherwise in writing, Eazobot may use your business name, logo, or brand name in customer lists, case studies, marketing materials, or website references.
We will not disclose confidential account information, private data, or sensitive business details without your permission.
You may request removal of your name or logo from our marketing materials by contacting us.
Our website or platform may contain links to third-party websites or services.
We do not control these external websites and are not responsible for their content, policies, practices, availability, or security.
Your use of any external link or third-party website is at your own risk.
We reserve the right to modify, update, improve, suspend, or discontinue any part of the platform or service at any time.
This may include adding, removing, changing, or limiting certain features, integrations, plans, or tools.
Where appropriate, we may notify users of major changes. Your continued use of the service after any changes means that you accept those changes.
Eazobot shall not be liable for any delay, failure, interruption, or inability to perform its obligations due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, wars, pandemics, government actions, power failures, network disruptions, hosting failures, or third-party service outages.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Country / Kingdom of Saudi Arabia / Applicable Jurisdiction], unless otherwise agreed in writing.
In the event of any dispute, both parties shall first attempt to resolve the matter amicably. If no resolution is reached, the dispute shall be referred to the competent courts or authorities in accordance with the applicable laws.
If you have any questions about these Terms and Conditions or your use of Eazobot, you may contact us through the following details:
Platform Name: Eazobot
Legal Company Name: [Legal Company Name]
Email Address: [Official Email Address]
Website: https://eazobot.com
Phone Number: [Phone Number, if available]
Business Address: [Official Address, if available]
These Terms and Conditions were last updated on: [Insert Last Updated Date]
By continuing to use Eazobot after this date, you acknowledge and agree to the current version of these Terms and Conditions.